Account Operations Manager UK

Onepilot is hiring!

About

Onepilot est la solution simple et flexible d'outsourcing du support client.

Le service associe sa technologie propriétaire à des agents basés en France pour répondre aux demandes de tout type d'utilisateurs. 100% flexible tant en termes de plages horaires que de typologie de tickets traités, Onepilot peut être mis en place en 48h.

Multicanal. Bureaux à Paris et Londres. +100 clients. Depuis 2021.

Pour poursuivre cette croissance en France comme en Europe, la société cherche à tripler ses effectifs dans les prochains mois. De nombreuses opportunités s'ouvrent chaque semaine et les perspectives d'évolutions sont importantes 🚀

Les missions au sein de Onepilot sont nombreuses : de l’account management aux sales en passant par le produit, vous évoluez dans un environnement stimulant.

En chiffre Onepilot c’est :

👉 20% de croissance mensuelle
👉 +300.000 tickets déjà répondus
👉 2,5m€ levés en seed moins de 6 mois après le lancement de Onepilot

Job Description

About Onepilot

Onepilot is the modern customer care outsourcing solution. Thanks to our proprietary technology, Onepilot support heroes bring reactive, human and personalised answers to our clients’ users 24/7.

Founded in 2020, Onepilot is growing rapidly with dozens of clients across different industries (e-commerce, marketplaces, mobility & delivery…). We’re currently operating in France and plan to launch in the UK in the next few months.

You will find plenty of interesting opportunities within Onepilot in operations, sales and tech.

Some figures about Onepilot:

👉 30% monthly growth
👉 +200.000 tickets solved
👉 2,5m€ seed round raised from top investors

Missions

  • In pair with an Operations Associate, you are responsible for onboarding new clients
  • You will be responsible for managing a pool of clients and Onepilot heroes** (between 10 and 30 freelancers under your direct management**)
  • You build and maintain the knowledge base of your customers by identifying the main support issues specific to their business
  • You ensure a continuous high level of quality of service.
  • You are responsible for maintaining the relationship with your customers (regular updates)

Benefits

  • Start date asap
  • Permanent contract
  • Attractive package with equity
  • Flexible remote work policy
  • Workaway program: work from anywhere in the world twice a year for 2 weeks
  • Regular team events

Preferred Experience

  • You are data-driven and like to work with objectives
  • You like teamwork
  • You are hands-on and ready to solve tickets when needed
  • You work autonomously
  • You are comfortable with MS Office/G Suite and speak fluent English
  • Speaking French is a plus but not required

Recruitment Process

👉 First phone call to discuss about the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉Final interview with one of Onepilot team member

We’re looking forward to meeting you soon!

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (SW1A 2)
  • Possible partial remote