General Manager UK M/F

Onepilot is hiring!

About

Onepilot makes outsourcing customer care simple and flexible.
E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users.

Powered with Onepilot tech, our agents turn into support heroes and efficiently solve our clientโ€™s end users tickets, across all channels.
Multi-channel. Offices in Paris and London. 100+ customers, founded in 2021. To continue this growth in France and in Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities are opening up every week and the prospects for development are significant ๐Ÿš€

The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.

A few numbers:
๐Ÿ‘‰ 20% monthly growth
๐Ÿ‘‰ +1.000.000 tickets already answered
๐Ÿ‘‰ 2.5mโ‚ฌ raised in seed less than 6 months after the launch of Onepilot

Job Description

Missions

  • Country opening & development: you will be reporting to our COO and will be responsible for launching Onepilot in the country
  • As the first person on the ground representing Onepilot, you will need to have a 360 view and be the first salesperson and operations manager in the country. You will be supported by our Paris HQ to get our first clients & heroes
  • You will be responsible for the country P&L and will be in charge of day-to-day steering & strategy
  • You will be leading the country team. Initially made of you & an account manager, the country team will be growing as the business grows
  • You will be responsible for coordinating all the admin & HR tasks in the country

Benefits

  • Start date asap
  • Permanent contract
  • Attractive package with equity
  • Flexible remote work policy
  • Workaway program: work from anywhere in the world twice a year for 2 weeks
  • Regular team events

Preferred Experience

  • You are data-driven and like to work with objectives
  • You like teamwork
  • You are hands-on and ready to solve tickets when needed
  • You work autonomously
  • You are comfortable with MS Office/G Suite and speak fluent English
  • Speaking French is a plus but not required

Recruitment Process

๐Ÿ‘‰ First interview to discuss about the role & your motivation
๐Ÿ‘‰ Case study (take approximately 1h to prepare)
๐Ÿ‘‰ Interview with our COO Lucas
๐Ÿ‘‰Final interview with one person from the french team

Weโ€™re looking forward to meeting you soon!

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (SW1A 2)
  • Possible partial remote