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Senior Product Manager H/F - CDI

Onepilot is hiring!

About

Onepilot est la solution simple et flexible d'outsourcing du support client.

Le service associe sa technologie propriétaire à des agents basés en France pour répondre aux demandes de tout type d'utilisateurs. 100% flexible tant en termes de plages horaires que de typologie de tickets traités, Onepilot peut être mis en place en 48h.

Multicanal. Bureaux à Paris, Londres, Hambourg et en Espagne. +150 clients. Depuis 2021.

Pour poursuivre cette croissance en France comme en Europe, la société cherche à tripler ses effectifs dans les prochains mois. De nombreuses opportunités s'ouvrent chaque semaine et les perspectives d'évolutions sont importantes 🚀

Les missions au sein de Onepilot sont nombreuses : de l’account management aux sales en passant par le produit, vous évoluez dans un environnement stimulant.

En chiffre Onepilot c’est :

👉 20% de croissance mensuelle
👉 +2.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +60 employés
👉 +500 agents

Job Description

In daily contact with our users and other teams :

  • You will actively take part in *building the roadmap in full autonomy and in coordination with other teams

    *

  • You will execute the roadmap by writing specifications explaining user needs and features design and you will own the journey of each ticket through its lifecycle

  • You will mostly impact and monitor our 2 main KPIs: agents efficiency and internal teams efficiency based on the data that you will use everyday

  • You will be responsible for product quality: including managing features development, QA (we also have a QA team) and efficiency. In your daily work, you will ensure the product is always meeting the greatest quality standard, taking targeted actions to influence technical development if needed.

  • You will give particular attention to UX by assisting wireframing with our product designer and following-up on features and modules in order to guide technical development

Preferred Experience

  • Proven +3 years of hands-on experience in product

  • You are quality-driven: people say you are picky and pay attention to details

  • You have a data-oriented mindset to help monitoring your KPIs and make informed decisions

  • You are creative: thinking about new features and ways to improve a product is something you really love doing

  • You have a customer-centric mindset with the capability of translating that into the product development process

  • You are comfortable with talking to people in order to coordinate the right resources to meet your goals: we’re 1 team, and product is in the center of a good collaboration 😉

  • You have good project management skills

  • You speak fluent French and English (or at least C-1 for the latter)

  • You like teamwork

  • You are hands-on and ready to solve support tickets when needed

  • Bonus: you are comfortable with Figma

Recruitment Process

👉 First interview with our HR team.

👉 Direct report meeting with a case that should take maximum one hour of preparation.

👉 Final interview with a member of the Onepilot team.

We look forward to getting to know you soon 😊

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Experience: > 3 years
  • Possible partial remote
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