Operations Manager H/F

Onepilot recrute !

À propos

Onepilot est la solution qui réinvente le service client externalisé en proposant à ses +250 clients des agents dédiés natifs basés en Europe et au Royaume-Uni. Grâce à sa technologie propriétaire, la compagnie simplifie le quotidien de ses agents, promettant ainsi un service client personnalisé, adapté et surtout qualitatif.

Avec des bureaux situés à Paris, Londres et Hambourg, Onepilot a pour ambition d’élargir son activité en France, en Europe mais aussi au-delà des frontières européennes.
Pour cela, l’entreprise met tout en œuvre pour fortifier sa technologie pour toujours s’adapter aux besoins de ses clients et de ses agents.

Cette aventure, lancée en 2021, ne serait pas possible sans tous les efforts de ses pilots, c’est pourquoi Onepilot offre aussi de nombreuses opportunités et perspectives d’évolution : de l’account management aux sales en passant par le produit ou la tech, vous progresserez dans un environnement stimulant et valorisant.

En chiffre Onepilot c’est :

👉 +20m de revenus annuels
👉 +5.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +100 employés
👉 +2000 agents

Descriptif du poste

As part of the Ops Team, you will be involved in :

Agents acquisition

  • Understand market conditions, trends, develop a strategy for finding potential agents (job opening, targeting & sourcing methods, assessment, closing) and ensure that there are enough qualified candidates in the funnel. 

  • Create an excellent candidate experience (processing of applications within 2 days).

  • Improve the qualification and quality of agents : you’ll be in charge of pitching the Onepilot missions, vision and what will be expected as being agents.

Reporting and analytics

  • Identify, monitor and regularly report key metrics (including KPIs and ROI) for your number of candidates, sourcing platforms and productivity tools.

  • Use data to analyze and optimize selection processes.

  • Identify new tools and technology to improve agent acquisition and operations.

Agents retention

  • Obtain business and agents feedback on their journey at Onepilot and identify improvement opportunities.

  • Create a smooth communication between agents and the different stakeholders.

Ad hoc projects

  • Participate in projects to improve agents efficiency in collaboration with internal teams (Tech, Product, Ops etc).

  • Participate in scale-up of workforce for large customers onboardings.

Profil recherché

  • Proficiency in Operations, Supply Management or Talent Acquisition Management softwares / applicant tracking systems improvement.

  • Data-driven mindset with a passion for achieving goals and tackling new challenges.

  • Excellent analytical, communication, and research skills.

  • Strong team player and confirmed problem solver.

  • Willingness to get hands-on when required.

  • Fluent in French and English is necessary, a third language is highly appreciated.

Process de recrutement

👉 First call with Sarah or Kenza (HR team) to discuss the role & your motivation.

👉 Case study (take approximately 1h to prepare) to prepare and discuss with Victorien our Supply and Project Manager.

👉 Final Interview with Lucas our COO and Brigite our Ops Director.

Join Onepilot and be part of an innovative team dedicated to building the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris
  • Expérience : > 2 ans
  • Télétravail ponctuel autorisé