Retour

Onboarding Manager

Onepilot recrute !

À propos

Onepilot est la solution qui réinvente le service client externalisé en proposant à ses +250 clients des agents dédiés natifs basés en Europe et au Royaume-Uni. Grâce à sa technologie propriétaire, la compagnie simplifie le quotidien de ses agents, promettant ainsi un service client personnalisé, adapté et surtout qualitatif.

Avec des bureaux situés à Paris et Londres, Onepilot a pour ambition d’élargir son activité en France, en Europe mais aussi au-delà des frontières européennes.
Pour cela, l’entreprise met tout en œuvre pour fortifier sa technologie pour toujours s’adapter aux besoins de ses clients et de ses agents.

Cette aventure, lancée en 2021, ne serait pas possible sans tous les efforts de ses pilots, c’est pourquoi Onepilot offre aussi de nombreuses opportunités et perspectives d’évolution : de l’account management aux sales en passant par le produit ou la tech, vous progresserez dans un environnement stimulant et valorisant.

En chiffre Onepilot c’est :

👉 +25m de revenus annuels
👉 +5.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +100 employés
👉 +2000 agents

Descriptif du poste

As part of our growth, we are looking for our next Onboarding Manager.

Reporting to Coralie, Head of Quality at Onepilot, your main missions will include: 

  • Understand the needs and challenges of clients during the onboarding process by aligning with the sales team 

  • Onboard the client on Onepilot by building the knowledge base and training materials, completing tickets (mails/calls) to ensure everything is set up properly, integrating clients tools and setting up KPIs 

  • You will be responsible for the launch of operations, this include training the first pool of agents and leading transition to the Account Manager once the onboarding is finished

  • Set up regular check-ins with your clients to guide them through the implementation

  • Adapt your communication based on each client’s level of digital maturity and specific needs

  • Advise clients on best practices related to Onepilot and customer support ecosystem

  • Promote our values in all client interactions

  • Actively contribute to the Onepilot knowledge base completion, improving existing processes, and enhancing our product alongside all teams (Tech, Product, Ops, Sales team etc).

  • Your Key Results will be: customer onboarding score, onboarding average duration, customer retention 30 days post launch and agent quality

Profil recherché

  • You hold a higher education degree (minimum Bachelor's level) and have a successful experience in the customer service industry.

  • Good knowledge of ticketing/phoning tools & back office is a plus.

  • Fluent in English and French or German

  • Your interpersonal skills, sense of pedagogy, and thoroughness, combined with your adaptability, are key assets for succeeding in this role.

  • Proficiency in computer tools is essential.

Process de recrutement

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare)

👉 Interview with Coralie, our Head of Quality

👉 Final interview with one of Onepilot team member

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris, London
  • Télétravail ponctuel autorisé
Postuler