Operation Associate - German speaker M/F

Onepilot is hiring!

About

Onepilot makes outsourcing customer care simple and flexible.
E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users.

Powered with Onepilot tech, our agents turn into support heroes and efficiently solve our client’s end users tickets, across all channels.
Multi-channel. Offices in Paris and London. 100+ customers, founded in 2021. To continue this growth in France and in Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities are opening up every week and the prospects for development are significant πŸš€

The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.

A few numbers:
πŸ‘‰ 20% monthly growth
πŸ‘‰ +1.000.000 tickets already answered
πŸ‘‰ 2.5m€ raised in seed less than 6 months after the launch of Onepilot

Job Description

Missions

Fluent in German, you will have to manage these tasks:

  • You will be in charge of a team of 10 to 30 Onepilot Heroes and ensure the smooth execution of shifts on a pool of dedicated customers
  • You will manage the staffing, recruitment needs, quality and productivity of the operations at your team level
  • You will help the heroes when they encounter problems in resolving tickets
  • You will train new Onepilot heroes
  • You will work in an empowering position at the heart of Onepilot's operations

Conditions & Benefits

  • Start as soon as possible
  • Attractive package with equity
  • Possibility of very rapid development
  • Flexible teleworking
  • Workaway program: work from wherever you want for 2 weeks each semester (another city, country..)
  • Regular team events

Preferred Experience

  • You are analytical and like to achieve your goals
  • You like to work in a team
  • You have the ability to work independently and are a problem solver
  • You are not afraid to solve tickets when needed
  • You are comfortable with MS Office/G Suite
  • You speak Germand and English fluent
  • It is a plus if you already have experience with customer support or any other operational position

Recruitment Process

πŸ‘‰ First phone call to discuss about the role & your motivation
πŸ‘‰ Case study (take approximately 1h to prepare)
πŸ‘‰ Interview with Lucas our COO
πŸ‘‰Final interview with one of Onepilot team member

We’re looking forward to meeting you soon!

Additional Information

  • Contract Type: Full-Time
  • Location: Hamburg, Germany (20259)
  • Possible partial remote