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Sales & Retention Missions Operation Manager

Onepilot is hiring!

About

Onepilot est la solution qui réinvente le service client externalisé en proposant à ses +250 clients des agents dédiés natifs basés en Europe et au Royaume-Uni. Grâce à sa technologie propriétaire, la compagnie simplifie le quotidien de ses agents, promettant ainsi un service client personnalisé, adapté et surtout qualitatif.

Avec des bureaux situés à Paris et Londres, Onepilot a pour ambition d’élargir son activité en France, en Europe mais aussi au-delà des frontières européennes.
Pour cela, l’entreprise met tout en œuvre pour fortifier sa technologie pour toujours s’adapter aux besoins de ses clients et de ses agents.

Cette aventure, lancée en 2021, ne serait pas possible sans tous les efforts de ses pilots, c’est pourquoi Onepilot offre aussi de nombreuses opportunités et perspectives d’évolution : de l’account management aux sales en passant par le produit ou la tech, vous progresserez dans un environnement stimulant et valorisant.

En chiffre Onepilot c’est :

👉 +25m de revenus annuels
👉 +5.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +100 employés
👉 +2000 agents

Job Description

Responsible for a batch (group) of approx 10 to 15 B2C and/or B2B clients, we are running sales-driven outbound calls missions for, such as (non-exhaustive list):

  • B2B meeting booking “SDR as a service”

  • B2B qualification call “Inside sales as a service”

  • B2B onboarding call “CSM as a service”

  • B2B cash recovery

  • B2C technical churn recovery “Charge Errors”

  • B2C natural churn prevention “Subscription reactivation”

  • B2C abandoned cart recovery

  • B2C welcome / feedbacks calls / upselling

Missions

  • Onboard clients: run 5 to 10 hours of test calls to validate KPIs (answer rate, conversion rate…), build associated academy and knowledge base (pitch scription, objection playbook, targeted personas, Unique Selling Proposals and challenges… )

  • Manage clients relation: you will jump on weekly meetings to share feedback, best practices and actions to increase performance while reaching Key Success Factors (mainly cost per conversion)

  • Manage agents relation: you will manage the staffing, recruitment needs, quality and productivity of the batch (training, first shifts shadowing sessions, quality reviews, variable bonus management…)

  • Own a profitable P&L on the sales outbound calls: you will be responsible for the overall P&L of this new revenue stream and also the upsell/cross-sell part.

Preferred Experience

  • Perfectly fluent in French (english speakers much appreciated)

  • Outbound calls and sales passionate

  • Ability to work independently, you’re a problem solver and like to build processes from scratch

  • Good knowledge of data management and interpretation

Recruitment Process

👉 First call with the HR team to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare)

👉 Interview with the manager

👉Final interview with one of Onepilot team member

We’re looking forward to meeting you soon!

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Experience: > 5 years
  • Occasional remote authorized
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