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Senior Product AI

Onepilot is hiring!

About

Onepilot est la solution qui réinvente le service client externalisé en proposant à ses +250 clients des agents dédiés natifs basés en Europe et au Royaume-Uni. Grâce à sa technologie propriétaire, la compagnie simplifie le quotidien de ses agents, promettant ainsi un service client personnalisé, adapté et surtout qualitatif.

Avec des bureaux situés à Paris et Londres, Onepilot a pour ambition d’élargir son activité en France, en Europe mais aussi au-delà des frontières européennes.
Pour cela, l’entreprise met tout en œuvre pour fortifier sa technologie pour toujours s’adapter aux besoins de ses clients et de ses agents.

Cette aventure, lancée en 2021, ne serait pas possible sans tous les efforts de ses pilots, c’est pourquoi Onepilot offre aussi de nombreuses opportunités et perspectives d’évolution : de l’account management aux sales en passant par le produit ou la tech, vous progresserez dans un environnement stimulant et valorisant.

En chiffre Onepilot c’est :

👉 +25m de revenus annuels
👉 +5.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +100 employés
👉 +2000 agents

Job Description

At Onepilot, we're accelerating our AI strategy with the ambition of making artificial intelligence a core pillar of our platform thanks to a self-service platform that allows customers to create and manage their own LLM-based resolution bots (voice, chat, mail). We’re now looking for a Head of Product AI to structure and lead our AI product roadmap. This person will work closely with the Head of AI, as well as tech (20 people), ops, and business teams.

Reporting to Adrien, our CEO, you’ll be part of a cross-functional Product team (3 people) and will drive the delivery and impact of all AI-related initiatives.

Missions :

  • Define and champion the AI product vision aligned with Onepilot’s overall strategy.

  • Ensure structured delivery and high product impact.

  • Translate complex business problems (ops, CX, quality, etc.) into AI-powered product opportunities.

  • Work hand-in-hand with the Head of AI and tech teams to prioritize, scope, and deliver AI initiatives.

  • Own the AI product roadmap, balancing innovation, scalability, and speed of execution.

  • Measure the impact of shipped features, and ensure successful adoption by internal and external users.

  • Lead with ambition and pragmatism, making trade-offs between technical feasibility, business value, and user needs.

Preferred Experience

  • You have at least 5 years of experience in product management, with a strong track record of delivering AI/ML-powered products (LLMs wrapping to solve business needs, NLP, classification, etc.).

  • You are passionate about current LLM revolution and the way it can be applied to concrete business needs.

  • You’ve already worked closely with data science or AI engineering teams.

  • You excel at turning technical topics into meaningful product value for users.

  • You’re data-driven, impact-oriented, and confident in navigating complex product environments.

  • You’re comfortable in a fast-paced startup where ownership and decision-making speed are key.

  • You’re a clear communicator and can influence stakeholders across functions.

  • Fluent in French & English is necessary

  • Bonus: you have experience in B2B SaaS, Customer Service, or Ops-heavy products.

Why Join Us

  • The timing is ideal: a solid AI foundation is in place, but product leadership is yet to be built.

  • 250+ paying customers generating +€25m annual revenue, waiting to be onboarded on the AI solution

  • You’ll play a pivotal role at the intersection of tech, business, and operations, with strategic influence and an ability to ship fast and see the concrete impacts of your products in the daily life of our customers

  • Be part of a fast-growing and profitable startup with strong career growth potential

  • Contribute to the international expansion of a high-growth company across France and Europe.

  • Great central Paris office, flexible remote policy, and a transparent culture.

  • Attractive package with equity.

  • Regular team events (all-hands, offsite…)

Recruitment Process

👉 Introductory HR call to align expectations and present Onepilot

👉 Case study + interview with your future manager

👉 Final discussion with other team members

We look forward to meeting you! 🙌

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Occasional remote authorized
Apply Now