Stage - Sales & Opérations (H/F)

Onepilot is hiring!

About

Onepilot est la solution qui réinvente le service client externalisé en proposant à ses +250 clients des agents dédiés natifs basés en Europe et au Royaume-Uni. Grâce à sa technologie propriétaire, la compagnie simplifie le quotidien de ses agents, promettant ainsi un service client personnalisé, adapté et surtout qualitatif.

Avec des bureaux situés à Paris et Londres, Onepilot a pour ambition d’élargir son activité en France, en Europe mais aussi au-delà des frontières européennes.
Pour cela, l’entreprise met tout en œuvre pour fortifier sa technologie pour toujours s’adapter aux besoins de ses clients et de ses agents.

Cette aventure, lancée en 2021, ne serait pas possible sans tous les efforts de ses pilots, c’est pourquoi Onepilot offre aussi de nombreuses opportunités et perspectives d’évolution : de l’account management aux sales en passant par le produit ou la tech, vous progresserez dans un environnement stimulant et valorisant.

En chiffre Onepilot c’est :

👉 +20m de revenus annuels
👉 +5.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +100 employés
👉 +2000 agents

Job Description

Role Overview : As a Sales & Ops Intern at Onepilot, you will work closely with Antoine our Sales Missions & Project Manager to run sales-driven outbound calls missions for our clients.

Key Responsibilities:

Clients Onboardings: run 5 to 10 hours of tests calls to validate KPIs (answer rate, conversion rate…), build associated academy, knowledge base and pricing proposal to match clients’ objectives (pitch scription, objection playbook, targeted personas, Unique Selling Proposals and challenges… )

Clients Management: you will jump on weekly meetings to share feedback, best practices and actions to increase performance while reaching Key Success Factors (mainly cost per conversion)

Agents Management: you will manage the staffing, recruitment needs, quality and productivity of the batch (training, first shifts shadowing sessions, quality reviews, variable bonus management…)

Own a profitable P&L on the sales outbound calls: you will be responsible for the overall P&L of this new revenue stream

Preferred Experience

You’re curious and eager to learn
You’re a team player and able to solve problems quickly.
You speak French and English
A first experience in Sales is appreciated but not mandatory. A motivated person who is looking for a first sales opportunity can apply.
If you think you've got what it takes and want to join a constantly evolving start-up, don't hesitate for a second and apply now 🙂

Recruitment Process

👉 Initial call to discuss the role and your motivation

👉 Interview with Antoine

👉 Final interview with a member of the Onepilot team

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.

Additional Information

Contract Type: Internship (Between 6 and 6 months)
Location: Paris
Occasional remote authorized

Apply Now