Stage - Sales & Opérations (H/F)

Onepilot is hiring!

About

Onepilot est la solution simple et flexible d'outsourcing du support client.

Le service associe sa technologie propriétaire à des agents basés en France et en Europe pour répondre aux demandes de tout type d'utilisateurs. 100% flexible tant en termes de plages horaires que de typologie de tickets traités, Onepilot peut être mis en place en 48h.

Multicanal. Bureaux à Paris, Londres et Hambourg. +200 clients. Depuis 2021.

Pour poursuivre cette croissance en France comme en Europe, de nombreuses opportunités s'ouvrent chaque semaine et les perspectives d'évolutions sont importantes 🚀

Les missions au sein de Onepilot sont nombreuses : de l’account management aux sales en passant par le produit, vous évoluez dans un environnement stimulant.

En chiffre Onepilot c’est :

👉 20% de croissance mensuelle
👉 +4.000.000 tickets déjà répondus
👉 +17,5m€ levés auprès d'investisseurs reconnus
👉 +60 employés
👉 +800 agents

Job Description

Role Overview : As a Sales & Ops Intern at Onepilot, you will work closely with Antoine our Sales Missions & Project Manager to run sales-driven outbound calls missions for our clients.

**Key Responsibilities:

Clients Onboardings**: run 5 to 10 hours of tests calls to validate KPIs (answer rate, conversion rate…), build associated academy, knowledge base and pricing proposal to match clients’ objectives (pitch scription, objection playbook, targeted personas, Unique Selling Proposals and challenges… )

Clients Management: you will jump on weekly meetings to share feedback, best practices and actions to increase performance while reaching Key Success Factors (mainly cost per conversion)

Agents Management: you will manage the staffing, recruitment needs, quality and productivity of the batch (training, first shifts shadowing sessions, quality reviews, variable bonus management…)

Own a profitable P&L on the sales outbound calls: you will be responsible for the overall P&L of this new revenue stream

Preferred Experience

  • You’re curious and eager to learn

  • You’re a team player and able to solve problems quickly.

  • You speak French and English

  • A first experience in Sales is appreciated but not mandatory. A motivated person who is looking for a first sales opportunity can apply.

  • If you think you've got what it takes and want to join a constantly evolving start-up, don't hesitate for a second and apply now 🙂

Recruitment Process

👉 Initial call to discuss the role and your motivation

👉 Interview with Antoine

👉 Final interview with a member of the Onepilot team

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution. 

Onepilot is an equal opportunity employer and values diversity in the workplace.

Additional Information

  • Contract Type: Internship (Between 6 and 6 months)
  • Location: Paris
  • Occasional remote authorized