Customer Care Agent M/F (French, English, Spanish, Italian, Portuguese, German or Dutch speakers)

Onepilot is hiring!


Onepilot makes Customer Care Outsourcing simple and flexible.

E-merchants use Onepilot in the most flexible way to handle all or part of their customer support.

Powered with Onepilot tech, our agents turn into support agents and efficiently solve all kinds of tickets for our clients, across all channels: chat, mail, phone or social networks.

Multi-channel. Offices in Paris and London. 100+ clients. Launched in 2021.

To continue this growth in France and Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities open up every week and the prospects for development are significant 🚀

The missions within Onepilot are numerous: from account management to sales and product, you will evolve in a stimulating environment.

In figures Onepilot is :

👉 20% monthly growth

👉 2,000,000 tickets already answered

👉 17,5m raised

👉 +60 employees within the team

👉 Offices in Paris, London and Germany

Job Description


  • As a Onepilot agent, you’re a free-lance in charge of helping our clients’ consumers with their problems

  • After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or phone.

  • You will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, and your location. It varies between 0,40€ and 1,5€.

  • You work from home, whenever you want

  • The Onepilot tech helps you solving these problems efficiently

  • Heroes earn on average 15€/h (& up to 22€/h)

Preferred Experience

  • You're comfortable with computers
  • You like to solve problems, you're curious & dynamic
  • You like to communicate (writting & speaking)
  • You're available at least 15h/week

Recruitment Process

Allow 10 minutes to complete your application:

  1. Availabilities

  2. Video presentation

  3. Tests

  4. Identity check

👉 Apply here:

Additional Information

  • Contract Type: Freelance
  • Location: Paris
  • Possible full remote